Return Policy for Firehouse Heavyweights

Thank you for shopping at Firehouse Heavyweights! We strive to provide you with the best products and services, but we understand that sometimes returns and exchanges may be necessary. This Return Policy outlines the guidelines and procedures for returning physical products purchased from our online store.

  1. Eligibility for Returns:
  • Only products purchased directly from Firehouse Heavyweights are eligible for return.
  • Products must be in their original condition, unused, and in their original packaging.
  • Personalized or customized items cannot be returned unless there is a manufacturing defect or an error on our part.
  1. Timeframe for Returns:
  • Orders can be canceled within two days from the date of purchase without any additional charges or requirements.
  • If you wish to return a product after the two-day cancellation period, please reach out to our customer support team at support@firehouseheavyweights.com for further assistance.
  1. Return Process:
  • Contact our customer support team at support@firehouseheavyweights.com within two days of receiving the product to initiate a return.
  • Provide your order number, reason for return, and any relevant details.
  • Our customer support team will guide you through the return process, including providing you with a return authorization number (RAN) and further instructions.
  • Pack the product securely in its original packaging, including all accessories and documentation.
  • Clearly label the package with the RAN provided by our customer support team.
  • Ship the package to the address provided by our customer support team.
  • Please note that the return shipping costs will be the responsibility of the customer unless the return is due to a manufacturing defect or an error on our part.
  1. Refunds and Exchanges:
  • Once we receive the returned product and verify its condition, we will process the refund or exchange.
  • Refunds will be issued to the original payment method used for the purchase.
  • Please allow a reasonable processing time for refunds to be reflected in your account, typically within 5-10 business days.
  • Exchanges are subject to product availability. If the requested exchange item is not available, we will issue a refund instead.
  1. Non-Returnable Items:
  • The following items are non-returnable:
    • Personalized or customized items (unless there is a manufacturing defect or an error on our part).
    • Gift cards or promotional items.
    • Items not purchased directly from Firehouse Heavyweights.
  1. Damaged or Defective Products:
  • If you receive a damaged or defective product, please contact our customer support team at support@firehouseheavyweights.com within two days of receiving the product.
  • Include relevant details, photos, and your order number.
  • We will work with you to resolve the issue and provide a replacement or refund as necessary.

Please note that Firehouse Heavyweights reserves the right to amend or modify this Return Policy at any time without prior notice. Any changes will be posted on our website.

If you have any questions or concerns regarding our Return Policy, please do not hesitate to contact our customer support team at support@firehouseheavyweights.com. We are here to assist you and ensure your satisfaction with our products and services.

Thank you for choosing Firehouse Heavyweights!